Junior Service Desk Technician
Core
Provide tier one technical support, troubleshoot hardware/software/networking issues, and provision computing assets for internal users and training sessions.
Role type
Junior Service Desk Technician (IT Support)
Builds
IT service tickets, computing assets, and training environments
Domain
Corporate IT / Travel Management
Required skills
Windows OS troubleshooting, Office 365 administration, Active Directory management, VPN configuration, hardware provisioning, ticket triage, NIST 800-171 compliance basics, MFA enrollment
Preferred skills
Microsoft/CompTIA/Security+ certifications, customer-facing experience
Technologies
Windows, Office 365, Active Directory, VPN, OneDrive, SharePoint, Teams, Entra/Purview
Responsibilities
Troubleshoot hardware, software, and network connectivity issues; provision new computing assets and configure user profiles; manage service desk tickets and escalate complex issues; support cybersecurity compliance (NIST, PCI, PHI); assist with training session setup and connectivity.
Seniority
Junior, hands-on IC
