Order Management Sr. Associate
Core
Process customer orders (EDI, manual, samples, LC, interco, export), manage order fulfillment, handle exceptions, and coordinate logistics within a supply chain network.
Role type
Senior individual contributor order management associate
Builds
Clean order data, successful deliveries, and resolved customer issues
Domain
Logistics and Supply Chain
Required skills
Order processing, SAP proficiency, data entry, exception management, stakeholder communication, return management, traffic planning, 3PL coordination
Preferred skills
Order-take systems knowledge, previous exposure to similar role
Technologies
SAP, Microsoft Office Excel, EDI, Teams, Zoom
Responsibilities
Process customer orders via EDI, manual, and text; manage deliveries, shortages, and transport issues; handle order failures and cancellations; generate end-of-day reports; book deliveries through portals; manage returns and refusals; coordinate with internal departments and external customers; onboard new associates.
Seniority
Senior, hands-on IC
