Senior Customer Success Engineer
Core
Primary technical owner driving long-term customer outcomes, adoption, and optimization for the Veeam Data Platform across enterprise accounts.
Role type
Senior Customer Success Engineer (Data Resilience & Backup)
Builds
Protection plans, recovery simulations, and resilience reporting for enterprise customers.
Domain
Data backup, disaster recovery, and data security.
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data backup and recovery expertise, disaster recovery and resilience (DR&R) best practices, protection plan design, migration execution, recovery simulation, stakeholder engagement, business case building, technical roadmap definition
Preferred skills
Veeam platform familiarity, cloud platform expertise, scripting/automation, executive stakeholder management
Technologies
Veeam Data Platform, operating systems, virtualization, storage, cloud platforms
Responsibilities
Configure customer accounts and customize backup policies; conduct success planning and strategy sessions; run recovery simulations and deliver quarterly resilience reports; monitor churn risk and define mitigation plans; build business cases and define TCO; engage CISO/CIO stakeholders; collaborate on marketing campaigns to drive adoption.
Seniority
Mid-level, hands-on IC