Customer Success Engineer
Core
Primary technical owner driving long-term customer outcomes, adoption, and optimization for the Veeam Data Platform across Enterprise and Commercial-Named accounts.
Role type
Mid-level Customer Success Engineer (Technical Account Management)
Builds
Protection plans, recovery simulations, and adoption roadmaps for data resilience and security posture.
Domain
Data backup, recovery, disaster resilience (DR&R), and cloud infrastructure.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Data backup and recovery expertise, disaster resilience (DR&R) best practices, migration strategy, recovery simulation execution, stakeholder engagement (CISO/CIO), business case development, TCO analysis, technical consulting, account management, scripting/automation, cloud platform management, virtualization, storage management, OS administration
Preferred skills
Veeam platform familiarity, AWS Solutions Architect certification, Microsoft Azure Administrator or Solutions Architect Expert certification
Technologies
Veeam Data Platform, AWS, Microsoft Azure, virtualization technologies, storage systems, operating systems
Responsibilities
Configure customer accounts and customize backup policies; conduct success planning and strategy sessions; run recovery simulations and deliver quarterly resilience reports; monitor churn risk and define mitigation plans; build business cases and define TCO; engage executive stakeholders (CISO/CIO) on risk and opportunity updates.
Seniority
Mid-level, hands-on IC