Manager/Senior Manager – Managed Services
Core
Lead and oversee the delivery of end-to-end Identity and Access Management (IAM) managed services for enterprise clients across North America, ensuring 24x7x365 support and operational excellence.
Role type
Senior Manager, Managed Services (IAM)
Builds
End-to-end IAM programs (Workforce and Consumer IAM) for diverse client environments
Domain
Cybersecurity / Identity and Access Management (IAM)
Required skills
Team leadership, client relationship management, contract negotiation, project management, operations strategy, policy development, incident management, partner coordination
Preferred skills
Experience with IAM domains (Access Management, Identity Governance, Privileged Access Management), experience in highly regulated industries
Technologies
IAM platforms, enterprise IT infrastructure tools
Responsibilities
Support operations and delivery of managed services offerings; Plan and manage delivery within large-scale enterprise IT environments; Direct internal resources and coordinate with partners; Support contract negotiations and manage client accounts; Foster client relationships to drive success; Lead an operations team in implementing complex solutions; Supervise teams responsible for 24x7x365 support; Develop and enforce operating procedures; Serve as primary Client Relationship Manager.