Computer User Support Specialist
Core
Provide on-site Tier II technical support for desktop computing environments, hardware, and software at a military medical center.
Role type
Senior IC IT support specialist
Builds
Operational desktop and network infrastructure for Defense Health Agency users
Domain
Defense/Military medical IT
Required skills
Microsoft OS troubleshooting, hardware repair, network protocol configuration, Active Directory management, mobile device configuration, data wiping procedures, ticket management
Preferred skills
Experience in enterprise medical environments, IAT Level II certification
Technologies
Microsoft Windows, TCP/IP, Active Directory, EMTS, mobile pagers
Responsibilities
Install and troubleshoot Microsoft Operating System and office automation software; Configure and repair microcomputers, terminals, and peripherals; Monitor and resolve network and printer operational problems; Manage user accounts, drive space, and password controls; Document solutions in resolution database; Perform equipment inventory and data wiping per AR 25-2; Provide Tier II technical and security customer service support.
Seniority
Mid-level, hands-on IC