Operador de Atendimento | Solucione VIP
Core
Provide Level 1 customer support for high-net-worth individuals via chat, email, voice, and WhatsApp, offering products and resolving issues efficiently.
Role type
Customer Support Specialist (High-Net-Worth Clients)
Builds
Customer support interactions and product offerings for C6 Bank's high-net-worth client base
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Customer service, product knowledge, issue classification, process improvement, multichannel communication
Preferred skills
CPA-10 certification, prior commercial activities experience
Technologies
Chat, email, voice, WhatsApp
Responsibilities
Handle Level 1 customer inquiries across multiple channels, offer products based on client profiles, escalate complex issues to Level 2 support, classify and resolve operational errors, contribute to process and product improvements
Seniority
Individual Contributor