Account Operations Specialist - Spanish Proficiency Required
Core
Support Account Managers in freight brokerage operations, managing carrier relationships, negotiating rates, and ensuring on-time delivery for clients.
Role type
Operations Specialist (Freight Brokerage)
Builds
Shipment logistics and carrier management services for clients
Domain
Logistics / Freight Brokerage
Deliverable
client delivery
Required skills
Carrier relationship management, rate negotiation, shipment tracking, customer claims handling, software data entry, bilingual communication
Preferred skills
Freight brokerage experience, problem-solving, multitasking
Technologies
HERO software
Responsibilities
Assist Account Manager with carrier relationships and selection; Negotiate rates and schedule shipments; Maintain contact with carriers for smooth delivery; Review carrier performance; Resolve in-transit issues; Track and document shipment costs; Handle customer claims and payment issues; Enter and update shipment info in software
Seniority
Entry-level to Junior, hands-on IC