Technical Support Engineer
Core
Post-sales technical support and consulting for OT/IoT cybersecurity platforms, resolving infrastructure issues for critical enterprise and government clients.
Role type
Senior IC Technical Support Engineer (OT/IoT Cybersecurity)
Builds
AI-powered cybersecurity platform for operational technology and IoT infrastructures
Domain
Cybersecurity, Industrial Control Systems (ICS), OT/IoT
Deliverable
client delivery
Required skills
Troubleshooting, Unix systems, virtualization, scripting, API integrations, network security protocols, security appliance configuration, ICS security, PostgreSQL, FreeBSD
Preferred skills
Knowledge of critical account infrastructure, lab replication of issues, knowledge base creation
Responsibilities
Provide post-sales break-fix and consulting, perform customer service for infrastructure design/deployment/optimization, interact with Product and Engineering teams, develop core competency on product line, create/update knowledge base content, replicate customer issues in lab, provide white-glove treatment for critical accounts
Seniority
Mid-to-Senior, hands-on IC
