OPERATIONS ANALYST I | DIGITAL REAL ESTATE & CLOSER MG
Core
Support the operational management of BPOs focused on credit operations, ensuring capacity tracking, performance monitoring, and data-driven decision-making to drive sales and efficiency.
Role type
Operations Analyst I (Credit Operations & BPO Management)
Builds
Operational dashboards, performance reports, and process improvement initiatives for credit BPOs
Domain
Financial Services / Credit Operations / Business Process Outsourcing
Deliverable
dashboards & analysis
Required skills
Operational analysis, KPI monitoring, BPO management, Advanced Excel/Google Sheets, Stakeholder management, Data-driven decision support
Preferred skills
Real estate credit operations, Process optimization, Automation/AI in operations, Dashboard tools
Responsibilities
Track and organize BPO capacity management; Monitor operational and commercial performance indicators; Build and analyze reports for results and improvement opportunities; Facilitate operational communication between BPOs and internal teams; Collaborate with Commercial Intelligence on performance tracking; Identify continuous improvement opportunities; Support routine structuration for decision-making
Seniority
Individual Contributor, Entry to Mid-level