Senior Systems Analyst, Enterprise Productivity
Core
Lead administration, reliability, and continuous improvement of the enterprise SaaS platform stack, serving as the primary escalation point for complex incidents.
Role type
Senior SaaS Systems Administrator
Builds
Reliable, secure, and easy-to-use workplace technology portfolio including Google Workspace, Slack, Glean, Figma, Airtable, Coda, Miro, and Trint.
Domain
Enterprise IT Operations / SaaS Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SaaS administration, identity and access management, root-cause analysis, systems administration fundamentals, scripting, automation, vendor management
Preferred skills
Managed service provider experience, Active Directory administration, server host administration (Windows/Linux), technology portfolio management
Technologies
Google Workspace, Slack, Glean, Figma, Airtable, Coda, Miro, Trint, Active Directory, Exchange, Windows, Linux
Responsibilities
Oversee administration and improvement of SaaS application portfolio; lead investigation and resolution of complex incidents; establish standards for access and configuration; design repeatable processes and automation; partner with vendors on new applications; provide technical guidance and mentorship.
Seniority
Senior, hands-on IC
