Application Support Specialist - Weekend Days
Core
Deliver technical support and troubleshooting for radiology IT systems (RadOS) to physicians and healthcare practices, ensuring seamless workflow and data integrity.
Role type
Application Support Specialist (Healthcare IT)
Builds
RadOS (unified, AI-powered radiology operating system)
Domain
Healthcare / Radiology IT / PACS
Deliverable
client delivery
Required skills
Level I+ troubleshooting, ticketing system management, incident documentation, cross-functional collaboration, network performance analysis, clinician onboarding support, DICOM/Hl-7/MWL familiarity, Zendesk/G-suite proficiency
Preferred skills
PACS administrator/analyst background, radiology workflow expertise, startup environment experience
Responsibilities
Proactively respond to client issues and monitor client sites, expedite resolution per SOPs and SLAs, document incidents, escalate unresolved issues, analyze network performance metrics, collaborate with engineering teams, contribute to knowledge base
Seniority
Mid-level, hands-on IC