Customer Service Manager
Core
Lead front-line operations and resident services for a student accommodation provider, managing the leasing journey and team performance.
Role type
Senior Customer Service Manager (Hospitality/Student Accommodation)
Builds
Student living properties and residential programs
Domain
Hospitality / Student Accommodation
Deliverable
product features
Required skills
Team leadership and mentoring, Leasing and occupancy management, Resident experience design, Safety and policy compliance, Administrative system proficiency, Hospitality operations experience
Preferred skills
Experience in hotels or accommodation
Responsibilities
Lead and mentor the Customer Service and Residential Advisor team, Manage the leasing journey from enquiry to move-in, Deliver resident experiences through events and support programs, Maintain safety standards and policy compliance, Resolve resident and stakeholder issues, Drive occupancy outcomes