Senior Collections Strategy Analyst

United States (Remote)🌐 Remote💼 Full-time💰 $100,000–$100,000🗓 2026-09-01 → 2026-09-27

Core

Own analytics and strategy for post-charge-off and pre-charge-off recovery operations, managing third-party agencies, dialer strategy, digital communications, and debt settlement programs.

Role type

Senior IC collections strategy analyst

Builds

Reporting infrastructure, testing frameworks, QBR decks, and digital communication strategies for recovery operations

Domain

Fintech / Consumer Credit / Collections

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

Advanced SQL, Tableau, Excel/Google Sheets, A/B testing design, portfolio analytics, cross-functional partnership

Preferred skills

Dialer platform experience, regulatory knowledge (FDCPA), Python/R, vendor management

Technologies

SQL, Tableau, Excel, Google Sheets, Python, R

Responsibilities

Build holistic analytics framework for recovery program; Design and test dialer strategy; Maintain QBR decks for third-party agencies; Evolve digital communication strategy; Track settlement performance with DSCs; Analyze hardship program design; Perform ad hoc portfolio analytics

Seniority

Senior, hands-on IC

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About Upgrade

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.