Analista Sr de Customer Service
Core
Senior Customer Service Analyst acting as the primary integration point between customers, Commercial, Demand Planning, Supply Planning, and Customer Service to ensure product availability and operational efficiency.
Role type
Senior Customer Service Analyst (Supply Chain)
Builds
Tactical and strategic plans for product availability and service levels for strategic clients.
Domain
Consumer Packaged Goods (CPG) / Food & Beverage / Supply Chain
Required skills
Demand management, Inventory management, Supply chain problem solving, Strategic client relationship management, Cross-functional collaboration, SAP proficiency
Preferred skills
English and Spanish (intermediate to advanced), Joint Business Plan (JBP) experience, Advantage program experience
Technologies
SAP
Responsibilities
Lead collaboration agendas with strategic customers; Manage service level, stockout, and inventory indicators; Connect customer demand data to PepsiCo planning; Develop short-term tactical plans and support strategic plans; Lead internal and external multi-functional meetings; Drive actions to maximize sales and product availability; Resolve end-to-end supply chain, order, and replenishment issues.
Seniority
Senior, hands-on IC