Tier 2/3 Field Service Representative
Core
Provide professional IT support for US Army 501st Military Intelligence Brigade at Camp Humphreys, South Korea, focusing on hardware/software troubleshooting, workstation deployment, and support for GEOINT tools.
Role type
Tier 2/3 Field Service Representative (IT Support)
Builds
Software, hardware, storage, and network connectivity for Integrated Geospatial Intelligence (GEOINT) Divisions
Domain
Defense / National Security / Geospatial Intelligence (GEOINT)
Required skills
IT support (Tier 2/3), hardware/software troubleshooting, workstation imaging, network infrastructure support, GEOINT toolsets (SOCET GXP, ArcGIS Enterprise, GeoServer), application deployment, patch management, ticketing system management
Preferred skills
Intelligence cycle knowledge, analytical skills, problem-solving, communication with senior military officials
Technologies
SOCET GXP, GXP explorer, ArcGIS Enterprise Platform, GeoServer Suite, ENVI, QT Modeler, Jira, Sketchup Pro, MS Office, Antivirus
Responsibilities
Address and follow up on help desk requests, investigate incidents and implement solutions, provide phone and in-person support for hardware/software issues, deploy and configure user workstations, support passive and active network infrastructure, provide on-site application training and firmware updates, log and escalate tickets
Seniority
Mid-level, hands-on IC