Integrations and API Support Advisor
Core
Own the health of VTS's Lease integrations with property management and accounting systems (Yardi, MRI, JDE, SAP), proactively monitoring for failures and resolving data integrity issues to ensure automatic data flow for customers.
Role type
Senior IC technical support engineer (integrations & API)
Builds
VTS Lease platform integrations connecting to Yardi, MRI, SAP, and custom APIs
Domain
Commercial Real Estate (CRE) technology & Property Management Systems
Required skills
API management, SQL, structured data handling (SFTP/ETL, JSON/XML), root cause analysis, commercial real estate system familiarity (Yardi/MRI), technical troubleshooting, automation/scripting
Preferred skills
AI tool usage for triage and prototyping, pattern recognition in high-volume ticket queues, experience with CRE leasing concepts
Technologies
Yardi, MRI, SAP, SQL, SFTP, ETL, JSON, XML, n8n, Claude
Responsibilities
Monitor active integrations for failures and stalled syncs; Investigate and fix data discrepancies (leases, rent, unit mapping); Respond to inbound tickets covering API credentials, asset archiving, and system migrations; Partner with Engineering and Account Management to resolve systemic issues; Identify recurring request types to streamline or automate processes
Seniority
Mid-level, hands-on IC