Clinical Operations Manager
Core
Own the operations of Optain's provider network of optometrists and ophthalmologists who read retinal images for health systems and clinics across the US.
Role type
Senior IC clinical operations manager (telehealth/teleradiology)
Builds
A scalable, documented provider network infrastructure for a teleophthalmology platform
Domain
Healthcare + Telemedicine + AI
Required skills
Healthcare operations management, network of contracted clinicians management, clinical policy writing, quality program design, capacity modeling, grader recruitment, complaint intake and escalation, product partnership, startup process building
Preferred skills
Telehealth/teleradiology/virtual care experience, credentialing/medical staff services, multistate clinician licensing, teleophthalmology background, product discovery
Technologies
Spreadsheets, BI tools
Responsibilities
Author and maintain grading playbooks, SOPs, and provider network policy library; Design and run grader quality programs including sampling and performance feedback; Build and maintain capacity models by state and customer; Run grader recruitment pipelines; Manage intake, triage, and routing of customer and grader complaints; Partner with Product and Engineering on platform improvements to reduce manual work
Seniority
Senior, hands-on IC