Floor Lead (Retail) (Full-time)
Core
Lead store operations, drive sales performance, and ensure exceptional customer service standards in a high-volume retail jewelry environment.
Role type
Senior retail store leader (Floor Lead)
Builds
In-store sales, customer experiences, and team performance
Domain
Retail / Fine Jewelry
Deliverable
product features
Required skills
Sales leadership, team development, inventory management, visual merchandising, POS systems, loss prevention, KPI analysis, onboarding, conflict resolution
Preferred skills
Creative problem solving, adaptability, critical thinking
Responsibilities
Lead by example in customer service and sales execution, drive team performance and engagement, manage inventory and cycle counts, maintain visual merchandising standards, support order fulfillment and back-of-house operations, mitigate product loss, coach new hires, and resolve operational escalations.
Seniority
Senior, hands-on IC