Patient Navigator
Core
Support Strive's care team to keep patients engaged with a complete care program specifically designed for people with kidney conditions through phone outreach, face-to-face education, and enrollment.
Role type
Patient Navigator (Healthcare Outreach & Enrollment)
Builds
Patient enrollment and retention for a kidney care program
Domain
Healthcare / Nephrology
Deliverable
client delivery
Required skills
outbound calling, face-to-face patient outreach, relationship building, CRM management (Salesforce), sales/promotion of services, business travel, driving
Preferred skills
healthcare experience, patient education on care models, community health experience
Responsibilities
Proactively outreach to current and prospective patients via phone and face-to-face activities to educate and enroll them; Build trusting, long-term relationships with patients; Meet daily outreach expectations for calls, connections, and enrollments; Present as an educational and empathetic resource; Build internal relationships to escalate patient support needs; Meet with partner nephrologists and practice staff to build credibility; Maintain up-to-date client information in CRM; Support development of external partner relationships; Meet with internal and/or external stakeholders in person.
Seniority
Mid-level, individual contributor