Patient Navigator
Core
Support Strive's care team to keep patients engaged with a chronic kidney disease care program through outreach, education, and enrollment.
Role type
Patient Navigator (Healthcare Outreach & Enrollment)
Builds
Patient enrollment and retention for a kidney disease care program
Domain
Healthcare / Chronic Disease Management
Deliverable
client delivery
Required skills
outbound calling, face-to-face patient outreach, relationship building, CRM management, sales/promotion of services, business travel
Preferred skills
healthcare experience, patient education, community health experience, empathy for kidney disease
Technologies
Salesforce
Responsibilities
Proactively outreach to patients via phone and face-to-face to educate and enroll them; Build trusting long-term relationships with patients; Meet daily outreach expectations for calls and enrollments; Present as an educational and empathetic resource; Build internal relationships to escalate patient support needs; Meet with partner nephrologists and practice staff; Maintain up-to-date client information in CRM; Support development of external partner relationships; Meet with stakeholders to facilitate business priorities.
Seniority
Mid-level, individual contributor