Community Manager
Core
Build and manage Boulevard's owned customer community for appointment-based self-care businesses (salons, spas, medspas) and oversee brand reputation on review sites.
Role type
Senior Community Manager (Strategy & Execution)
Builds
Owned community platforms and review site presence for self-care industry customers
Domain
SaaS / Self-care industry (Salons, Spas, Medspas)
Required skills
Community strategy development, online community moderation, review site management (G2, Capterra, Trustpilot), influencer partnership identification, cross-functional collaboration, written communication, customer empathy, industry relationships
Preferred skills
Branded Reddit management, beauty/wellness industry experience, Facebook group management
Technologies
G2, Capterra, Trustpilot, Reddit, Facebook Groups
Responsibilities
Research and map customer online activity; Propose owned community strategy and roadmap; Launch and run community platforms; Monitor and respond to reviews; Partner with internal teams to act on feedback; Define influencer program; Track engagement and sentiment metrics; Travel for events.
Seniority
Senior, hands-on IC