Customer Support Specialist
On-site · Colombia
Core
Tier 1 Customer Support Specialist handling inbound calls, emails, and chats to provide product troubleshooting and support for legal, accounting, and client-focused professionals.
Role type
Tier 1 Customer Support Specialist
Builds
Mycase/LawPay/CPACharge products
Domain
Professional services (legal, accounting) / Financial technology
Deliverable
client delivery
Required skills
problem solving, product troubleshooting, customer communication, Salesforce, Workforce Manager, Zoom Contact Center, Slack, Google Suite
Responsibilities
Answer inbound customer support calls, respond to inquiries via email and chat, educate customers on product usage, investigate and troubleshoot reported issues, document interactions in Salesforce
