Operador de Atendimento | Atendimento VIP | Vaga Afirmativa para Pessoas com Deficiência
Core
First-level customer service for high-net-worth clients via chat, email, voice, and WhatsApp, offering products and resolving issues efficiently.
Role type
Customer Service Representative (High-Net-Worth)
Builds
Customer support interactions and product offerings for premium banking clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service experience, product offering, issue classification, operational error handling, process improvement
Preferred skills
CPA-10 certification
Technologies
Chat, email, voice, WhatsApp
Responsibilities
Handle first-level customer inquiries across multiple channels, offer banking products based on client profiles, escalate complex issues to second-level support, classify and resolve operational errors, contribute to process and product improvements
Seniority
Individual Contributor