Senior Merchant Success Manager
Core
Provide a world-class experience to grow and retain ShipBob's enterprise and strategic merchants by identifying unique needs and delivering exceptional value.
Role type
Senior IC merchant success manager (B2B)
Builds
Strategic partnerships and lasting results with middle-market merchants expanding into new markets
Domain
E-commerce supply chain and fulfillment
Deliverable
client delivery
Required skills
Strategic account planning, business review facilitation, supply chain performance analysis, executive-level relationship building, conflict resolution, negotiation, consultative selling
Preferred skills
Team culture building, proactive risk identification, middle-market merchant management
Technologies
Microsoft Office Suite
Responsibilities
Conduct business reviews and track merchant growth, analyze supply chain performance to identify opportunities or risks, coach team members on performance, grow and maintain transparent strategic relationships at all levels within merchants, increase customer KPIs to ensure world-class experience, align strategic relationships at the executive level
Seniority
Senior, hands-on IC
