Senior IT Engineer
Core
Senior IT Engineer acting as the primary escalation authority for IT Support, overseeing infrastructure, identity management, and endpoint security ecosystems.
Role type
Senior L3 Individual Contributor (IT Operations/Support)
Builds
Secure, scalable IT services and automation workflows for enterprise operations.
Domain
Enterprise IT Operations, Identity & Access Management, Endpoint Security
Deliverable
infrastructure | dashboards & analysis | client delivery
Required skills
Okta administration, Google Workspace management, MDM (Kandji/Jamf/Intune), advanced OS troubleshooting (macOS/Windows/Linux), networking fundamentals, Python/PowerShell/Bash scripting, ITIL processes, root-cause analysis, compliance auditing (ISO 27001/SOC 2)
Preferred skills
Experience mentoring junior engineers, cross-functional stakeholder management
Technologies
Okta, Google Workspace, Kandji, Jamf, Intune, Jira Service Management, ServiceNow, Freshservice
Responsibilities
Act as the final escalation point for complex IT issues; Administer and optimize identity and endpoint-management platforms; Troubleshoot advanced issues across multiple OS environments; Lead root-cause analysis for major incidents; Monitor system health and operational risks; Design and implement automation for lifecycle workflows; Mentor L1/L2 IT engineers; Support compliance-readiness activities.
Seniority
Senior, hands-on IC with leadership responsibilities
