Principal Solutions Architect
Core
Senior post-sales technical role serving as primary owner for strategic accounts, driving product adoption, resolving technical issues, and acting as a trusted advisor to optimize customer use of Solo.io's API and Service Mesh Management Platform.
Role type
Principal Solutions Architect (Post-Sales)
Builds
Solo.io API and Service Mesh Management Platform (Gloo)
Domain
Cloud Native, Service Mesh, API Management, Security
Deliverable
client delivery
Required skills
Kubernetes, Service Mesh (Istio), API Gateways (Envoy), Cloud-native technologies, Technical account management, Problem-solving, Scripting/Programming (Go, Python, Bash)
Preferred skills
Experience with GraphQL, eBPF, Application Modernization
Technologies
Gloo, Istio, Envoy, Kubernetes, Go, Python, Bash
Responsibilities
Act as primary technical point of contact for strategic accounts; Lead technical issue resolution and troubleshooting; Proactively drive product adoption by identifying new use cases; Consult customers on best practices; Develop and deliver training sessions and workshops; Act as customer advocate providing feedback to product and engineering teams; Collaborate with account team to manage risks and opportunities for renewal and expansion.
Seniority
Senior, hands-on IC