Service Desk Support Analyst
Core
Perform system verifications, diagnose complex anomalies, lead incident triage, and execute data validation/reconciliation for core school partner processing platforms and data engines.
Role type
Senior Service Desk Support Analyst (System Operations)
Builds
Functional integrity of core school partner processing platforms and data engines
Domain
US Federal Government / Education / Data Operations
Required skills
SQL, Splunk, CloudWatch, Advanced Excel, Root Cause Analysis, Incident Triage, Data Validation, Financial Reconciliation, System Verification, ITIL Frameworks
Preferred skills
Eligibility processing support, Synthetic monitoring development, Business process design, Scripting/Automation
Responsibilities
Perform comprehensive system verifications; Research, diagnose, and resolve complex system anomalies; Lead incident triage and root cause analysis; Generate and analyze system reports; Execute data validation and financial reconciliation; Support deployment validation and change impact assessments; Mentor junior team members
Seniority
Senior, hands-on IC with mentorship responsibilities