Founder Operations & Customer Intelligence Lead
Core
Partner with the founder to reduce their operational load by investigating customer issues, automating workflows with AI, and driving product improvements based on deep customer insights.
Role type
Founder Operations & Customer Intelligence Lead
Builds
AI operating system for entrepreneurs and small business owners
Domain
SaaS / AI / Entrepreneurship
Deliverable
production ML models
Required skills
Customer intelligence, AI automation, product analysis, founder partnership, pattern recognition, workflow optimization
Preferred skills
Early-stage startup experience, AI-native thinking, strategic judgment
Technologies
AI tools, automation platforms
Responsibilities
Investigate unusual customer issues and identify product patterns, automate repetitive operational workflows using AI, partner with the founder to manage high-priority tasks, translate customer feedback into product requirements, evaluate AI output and human-in-the-loop processes
Seniority
Senior, hands-on IC
