Technical Account Manager
Core
Act as a trusted technical advisor to enterprise clients, owning post-sales relationships, supporting deployments, and ensuring successful integration and operation of cybersecurity solutions.
Role type
Senior Technical Account Manager (Cybersecurity)
Builds
End-to-end cybersecurity platform for public and private sector organizations
Domain
Cybersecurity / IT Infrastructure
Deliverable
client delivery
Required skills
Post-sales account management, hands-on deployment and configuration of security solutions, system integration, scripting (Python, PowerShell, Bash), Linux/Windows environment expertise, cloud security knowledge (AWS, Azure, GCP), incident response, technical documentation
Preferred skills
CISSP/CISM/CEH/OSCP certifications, DevSecOps tools and CI/CD pipelines, data privacy and compliance frameworks (GDPR, HIPAA, NIST, ISO 27001), high-availability environment experience
Technologies
Python, PowerShell, Bash, Linux, Windows, AWS, Azure, GCP, SIEM/SOAR, firewalls, IAM
Responsibilities
Serve as primary technical point of contact for assigned enterprise clients; Lead and support hands-on deployment, configuration, and optimization of cybersecurity solutions; Conduct on-site visits to assess environments and deliver technical workshops; Proactively manage customer technical health and troubleshoot issues; Develop deep understanding of customer infrastructure to provide strategic guidance; Collaborate with internal teams to relay customer feedback and advocate for feature requests; Participate in incident response and post-mortem activities; Create and maintain technical documentation and runbooks
