Senior SMC Advisor
Core
Manage incoming cases and emails regarding installation, maintenance, enhancement, and repair of communication sites; act as a key escalation point for maintenance and construction activities.
Role type
Senior Site Management Centre Advisor (Operations & Coordination)
Builds
Communication site infrastructure (towers, assets) for the Australian population
Domain
Telecommunications / Shared Digital Infrastructure
Deliverable
client delivery | infrastructure
Required skills
Case management, inbox management, rostering, technical support, contract management, payment control, stakeholder relationship management, data entry and quality control, site hazard/access register maintenance
Preferred skills
Project coordination, fault management, network operations centre experience
Technologies
Microsoft Office suite (Word, databases, spreadsheets)
Responsibilities
Manage and resolve site problems and program rectification works; maintain customer contact lists; track progress of work by contractors; provide technical support to maintenance contractors; assist in routine maintenance and repairs; control payments of contractual work.
Seniority
Senior, hands-on IC
