Local Manager
Core
Leading field technicians to install and maintain residential and business lines, OSP cable facilities, and broadband services while managing operational performance and community relations.
Role type
Local Manager (Operations)
Builds
Residential and business telecommunication lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment, and digital loop carrier equipment.
Domain
Telecommunications / Broadband Infrastructure
Deliverable
physical/clinical work
Required skills
Supervisory experience in operations, Field Technician work experience, Budget management (P&L), Safety compliance enforcement, Union relations, Basic engineering knowledge (electrical circuitry, network installation, FTTH, DSL), PC skills (Excel, Word, PowerPoint, Outlook), Valid state driver's license with clean record, Availability for 24/7 support and inclement weather work.
Preferred skills
CCNA, PMP, CWNP certifications.
Responsibilities
Meet service activation and repair commitment dates, Manage P&L budget to ensure revenue and expense targets, Provide feedback, training, and motivation to team, Partner with HR on labor agreements and policies, Conduct safety meetings and training, Represent company in community engagement, Partner with marketing on competitive response, Respond to customer survey issues.
Seniority
Manager, hands-on leadership