Senior Technical Support Engineer
Core
Senior Technical Support Engineer resolving complex enterprise issues with Chainguard Images, acting as a bridge between customers and engineering.
Role type
Senior Technical Support Engineer (DevOps/Containers)
Builds
Production-ready hardened container images and secure software supply chain solutions
Domain
Cybersecurity, DevOps, Containerization
Deliverable
client delivery
Required skills
Linux, Docker, Kubernetes, CI/CD, GitHub, Helm Charts, Terraform, cloud platforms (AWS/Azure/GCP), written and verbal communication
Preferred skills
Security frameworks, software supply chain security, vulnerability scanning, CKA/CKAD/CKS/KCSA certifications, startup experience
Technologies
Docker, Kubernetes, GitHub, Helm, Terraform, AWS, Azure, GCP
Responsibilities
Triage and investigate complex customer issues involving Chainguard Images, escalate technical issues to engineering, document issues and create knowledge base articles, participate in on-call rotation for after-hours support, communicate technical details to both technical and non-technical stakeholders
Seniority
Senior, hands-on IC