Community Manager
Core
Authentic voice and insightful ears of the brand across social channels, fostering a vibrant global community and driving brand advocacy.
Role type
Senior Community Manager (Social Media Engagement)
Builds
Engaged global brand communities and brand advocacy
Domain
Advertising / Social Media / Brand Management
Deliverable
product features
Required skills
Community engagement strategy, social listening, user-generated content curation, brand voice management, web analytics, stakeholder collaboration
Preferred skills
Agency environment experience, global brand experience
Technologies
Sprinklr, Brandwatch, Google Analytics, Microsoft Office Suite
Responsibilities
Develop and execute community engagement strategies with KPIs, monitor social listening tools and cultural trends, craft on-brand responses across platforms, transform community insights into actionable recommendations, identify and nurture brand advocates, administer social networks and provide regular reporting on community health
Seniority
Senior, hands-on IC