Office Coordinator
Core
Lead and coordinate the dental reception team to ensure smooth operations, excellent customer service, and a positive team culture while acting as the first point of contact for administrative queries and escalations.
Role type
Senior Receptionist (Team Lead)
Builds
Front-of-house patient experience and administrative workflows for a dental practice
Domain
Healthcare / Dental
Required skills
Team leadership, rostering, workflow coordination, conflict resolution, cash handling, invoicing, patient recall management, performance review support
Preferred skills
Coaching and development, data-driven decision making, continuous improvement
Responsibilities
Lead, coach and support the reception team; Coordinate daily workflows, rosters and task allocation; Act as the first point of contact for escalations and administrative queries; Manage patient feedback and complaints; Oversee administrative processes including cash handling and invoicing; Monitor appointment utilisation and collaborate on clinician schedules; Support performance reviews and identify training needs
Seniority
Senior, hands-on IC