Lead Veterinary Receptionist
Core
Lead a front desk team at a veterinary hospital, managing client service, scheduling, and administrative workflows to support patient care.
Role type
Lead veterinary receptionist (front desk manager)
Builds
Client-facing service experience and operational efficiency for a small-animal veterinary practice
Domain
Veterinary services / Healthcare administration
Deliverable
client delivery
Required skills
leadership, scheduling, conflict resolution, telephone screening, invoicing, payment processing, veterinary software proficiency, team coaching
Responsibilities
Mentor and coach front desk staff, screen and manage escalated client calls, ensure accurate scheduling and check-in/out, process estimates and payments, communicate with medical staff, identify process improvements