Operations Support Manager
Core
Develop and support partner fulfillment centers (3PLs) to ensure performance standards, oversee new startup functions, and build partnerships to facilitate success within ShipBob's dashboard and fulfillment services.
Role type
Operations Support Manager (Individual Contributor)
Builds
Fulfillment operations for 3PL partners and merchants using ShipBob's WMS and dashboard
Domain
Logistics / E-commerce Fulfillment / 3PL Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operations management, E-commerce fulfillment, Project management, Systems training, Root cause analysis, KPI/SLA tracking, Stakeholder management, Process improvement (CI), Vendor coordination
Preferred skills
Experience with outbound/inbound operations, Microsoft Excel, Team leadership
Technologies
ShipBob Dashboard, WMS, Jira, Microsoft Office
Responsibilities
Coach and guide 3PL partners to meet ShipBob Scorecard metrics; Troubleshoot onboarding issues and course-correct partner operations; Support execution of inbound operations and Value Added Services (VAS); Coordinate with freight partners and manage kitting solutions; Monitor space utilization and inventory consolidation to reduce costs; Resolve urgent escalations and SLA breaches; Provide weekly reporting to the commercial team; Support the operational Support Team and Control Tower with ticket resolution and status updates.
Seniority
Mid-Senior, hands-on IC
