Service Delivery Manager
Core
Advanced Service Delivery Coordinator managing secure connectivity, network, and mobility services for business and government agencies.
Role type
Senior IC service delivery coordinator (Tier 2)
Builds
Tailored secure connectivity and network solutions design, deployment, and ongoing management
Domain
Telecommunications, Secure Connectivity, Network & Mobility
Required skills
SD-WAN design and implementation, Wireless technology troubleshooting, Telephony and wiring infrastructure, IP and wireless LAN networks, Field technician leadership, Service management processes, Circuit assurance and turn-up (via careerplan.io/jobs/4712657006-service-delivery-manager-at-mettel)
Preferred skills
Velocloud SD-WAN, DataRemote, Cradlepoint, Digi, Adtran, Dmarc, Riser cables, Station cabling
Technologies
Velocloud, DataRemote, Cradlepoint, Digi, Adtran, IP networks, Wireless LAN
Responsibilities
Work cross-functionally with multiple teams to resolve technical issues; Plan, organize, and schedule activities to deliver key tasks on time; Diagnose and troubleshoot basic technical issues; Lead customer installations and provide technical direction to field technicians; Ensure all customer installations and turn-ups are documented and uploaded to the reporting portal.
Seniority
Mid-level, hands-on IC
