Operations Quality & Performance Lead
Core
Lead of Operations Quality & Performance supporting the growth and sustainability of a quality performance program for a global sneaker authentication and fulfillment network.
Role type
Operations Quality & Performance Lead
Builds
Quality performance program, data-driven reports, training materials, and corrective action plans for warehouse operations.
Domain
E-commerce / Sneaker marketplace / Logistics / Warehouse Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
operations experience, warehouse training experience, internal audit execution, data analysis, process improvement, training delivery, report creation
Preferred skills
Bachelors degree
Technologies
N/A
Responsibilities
Maintain and optimize the quality performance program to align with company standards; Analyze data and quality performance metrics to identify trends and areas for improvement; Collaborate with operations teams to implement corrective actions; Provide training and guidance to warehouse teams on operational processes; Create interactive training material on existing and new operational processes; Conduct regular reviews and internal audits to ensure compliance with established standards.
Seniority
Mid-level, hands-on IC