Care Navigator
Core
Empower Members and their Authorised Representatives to confidently self-manage their care by assessing needs, developing goal-focused Help Plans, and coordinating care delivery.
Role type
Self-Managed Care Coordinator (Care Navigator)
Builds
Personalized care plans and connections between Members and Helpers
Domain
Aged care and disability support services
Required skills
Case management, care assessment, care planning, coordination, customer service, technology proficiency, multidisciplinary team collaboration, compliance knowledge
Preferred skills
Clinical experience, NDIS support experience, Support at Home program knowledge, rostering experience
Technologies
Computer-based systems, app-based tools
Responsibilities
Assess needs and develop goal-focused Help Plans, help Members understand funding and the care model, action Remote Care Monitoring alerts, provide onboarding and app support, match Members with Helpers, monitor Member wellbeing and risk, liaise with health professionals, ensure accurate documentation and compliance
Seniority
Mid-level, hands-on IC