WFM People Solutions Quality and Performance Senior Analyst
Core
Execute testing strategies and plans for UKG Pro WFM platform changes, ensuring application quality and performance for frontline teams.
Role type
Senior QA Analyst (Workforce Management)
Builds
UKG Pro WFM platform updates, device firmware updates, and mobile releases for sales, manufacturing, and distribution centers.
Domain
Workforce Management / Human Resources Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
UKG Pro WFM implementation, Azure DevOps, ServiceNow, Microsoft Excel, system implementation, device administration, HRIS/Payroll knowledge
Preferred skills
WFM processes in sales/manufacturing/distribution, vendor management, analytical problem-solving
Technologies
UKG Pro, Azure DevOps, ServiceNow, InTouch 9000/9100, DX devices
Responsibilities
Develop and execute customized testing strategies for unit, time compare, and UAT; Setup Azure DevOps for test phases; Monitor testing phases and incident SLAs; Prepare status reports and KPIs; Execute device testing plans for hardware and mobile; Report on application performance and vulnerability testing.
Seniority
Senior, hands-on IC
