Staff Product Manager, Claims Experience
Core
Own the systems and workflows at the heart of Coalition's cyber insurance claims handling, making them faster, smarter, and more effective for internal teams, brokers, and policyholders.
Role type
Staff Product Manager (Claims Experience)
Builds
Automation, tooling, and platform investments for claims workflows
Domain
Cyber insurance / Claims operations
Deliverable
production ML models | product features
Required skills
Product strategy & roadmap definition, leading software migrations & system transformations, internal customer experience design, AI & automation integration, requirements documentation, data-informed decision making, cross-functional initiative leadership
Preferred skills
Insurance business domain knowledge, enterprise systems (Salesforce, NetSuite), Data Science & ML product design, cyber risk & incident response workflows
Technologies
Salesforce, NetSuite, AI tools, ML models
Responsibilities
Define and evolve the claims experience strategy; Lead complex software migrations and platform evolution; Serve internal customers with a strong customer experience mindset; Leverage AI and automation across the product lifecycle; Own requirements, documentation, and cross-functional communication; Make data-informed decisions; Lead intricate, cross-functional initiatives
Seniority
Staff, hands-on IC with strategic scope