Product SME – Property Claims
Core
Own the property-claims perspective inside Product to turn adjusting judgment and operational data into defensible workflows, quality standards, and measurable product improvements.
Role type
Senior individual-contributor Product SME (Property Claims)
Builds
Defensible claims workflows, quality standards, and product improvements for large insurers
Domain
Insurance (Property & Casualty) + Claims Operations
Deliverable
product features
Required skills
P&C property claims adjudication, end-to-end claims lifecycle management, claims data integrity, claims quality standards, root cause analysis, cross-functional collaboration, product roadmap influence, technical translation
Preferred skills
Field or desk adjusting experience, fraud detection context, automation/AI model collaboration
Technologies
None explicitly stated
Responsibilities
Conduct end-to-end reviews of the property claims lifecycle to identify friction points and automation opportunities; Develop deep expertise in property claims decision-making and data structures; Identify breakdowns in claim workflow and documentation; Own the integrity of core claims data across systems; Define and defend standards for claims quality and defensibility; Partner cross-functionally to resolve systemic issues; Improve inputs and outputs across the claims process; Translate insights into measurable product improvements; Influence roadmap decisions with financial and operational context; Teach and advise Product and Engineering as the internal SME; Align teams around consistent process standards
Seniority
Senior, hands-on IC