Staff Product Manager, Claims Experience
Core
Own systems and workflows for cyber incident claims handling, focusing on automation, tooling, and platform investments to make claims faster and smarter for internal teams, brokers, and policyholders.
Role type
Staff Product Manager (Claims Experience)
Builds
Claims handling platforms, workflow tools, automation systems, and ML-powered insights
Domain
Insurance (Cyber Risk) + Product Management
Deliverable
product features
Required skills
Product strategy & roadmap definition, leading software migrations & system transformations, cross-functional stakeholder leadership, data-informed decision making, AI/automation integration, requirements documentation
Preferred skills
Insurance business domain knowledge, enterprise systems (Salesforce/NetSuite), Data Science/ML product design, cyber risk/security operations
Technologies
Salesforce, NetSuite, ML models, automation tools
Responsibilities
Define and evolve claims experience strategy; Lead complex software migrations and platform evolution; Serve internal customers with a strong customer experience mindset; Leverage AI and automation across the product lifecycle; Own requirements, documentation, and cross-functional communication; Make data-informed decisions; Lead intricate, cross-functional initiatives
Seniority
Staff, hands-on IC leading complex initiatives
