Technical Instructor IT Support
Core
Deliver IT support training and instruction to prepare students for entry-level to mid-level careers in IT Support.
Role type
IT Support Instructor
Builds
Entry-level to mid-level IT Support careers
Domain
Education / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT support fundamentals, hardware/software troubleshooting, networking concepts, operating systems (Windows/MacOS/Linux), IT security protocols, helpdesk ticketing systems, cloud computing platforms, mobile device management, virtualization technologies, SLAs
Preferred skills
Computer hardware repair and maintenance, OS installation and configuration, wired/wireless network setup and management, Windows Server environments (Active Directory, DHCP, DNS), Group Policy implementation, server storage solutions, backup strategies
Responsibilities
Deliver daily instruction and one-on-one tutoring, administer assessments and monitor student progress, maintain and update Salesforce/LMS with grades and progress notes, support and update training curricula and lesson plans
Seniority
Mid-level, hands-on IC
