IT Support Specialist
Core
Provide tier 1–2 technical support, identity and endpoint management, and cross-regional coordination for a globally distributed workforce.
Role type
IT Support Specialist (Tier 1–2)
Builds
Device lifecycle management, identity access workflows, and secure network access for remote users.
Domain
IT Operations / Endpoint Security / Identity Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT support/helpdesk experience, identity provider management (Okta), MDM/endpoint management (Intune/Kandji/Jamf), ticketing/PSA platforms (Atera), Zero Trust network access tools (Zscaler), Google Workspace administration
Preferred skills
HRIS-to-IdP integrations, basic scripting (Bash/PowerShell), compliance-driven environment experience (SOC 2/PCI)
Responsibilities
Handle regional end-to-end device inventory management and full device lifecycle; Own and resolve helpdesk tickets for employees and contractors; Manage user identity and access lifecycle in Okta; Administer and troubleshoot endpoint management; Support secure network access for remote users; Provide day-to-day support for Google Workspace; Coordinate onboarding/offboarding logistics; Maintain internal knowledge base articles
Seniority
Mid-level, hands-on IC
