Global S&O Salesforce Support Engineer
Core
Ensure stability of the Europe Salesforce (SFA) application, manage day-to-day sustain operations, and drive customer satisfaction through incident resolution and process improvement.
Role type
Senior Sustain & Operations Engineer (Salesforce)
Builds
Stable Salesforce SFA environment for European business customers
Domain
Enterprise Software / Customer Relationship Management (CRM)
Required skills
Incident management, Root cause analysis, Process automation, Cloud platform management, ITSM processes, Monitoring and alerting, CI/CD familiarity, Cross-functional collaboration
Preferred skills
Salesforce functional knowledge, Market-specific issue analysis, Leadership reporting
Technologies
Salesforce (SFA), Grafana, Datadog, Splunk, Nagios, AppDynamics, Full Story, Ig, AWS, Azure, ServiceNow
