Operations Lead
Core
Senior on-site leader responsible for operational excellence, workforce management, and customer engagement within Microsoft's Secure Operations Centers (SOCs) supporting Azure and Microsoft 365.
Role type
Senior Operations Lead (Managed Services)
Builds
24x7x365 operational services for US federal government clients
Domain
Federal Government / Cloud Security Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operational leadership, workforce management, stakeholder engagement, program governance, risk management, financial oversight, subcontractor management, shift operations coordination
Preferred skills
Microsoft cloud technologies (Azure, Microsoft 365), Secure Operations Center (SOC) leadership, classified/air-gapped environment experience, Power BI/analytics platform usage, SOP development, automation initiatives, organizational growth strategy
Technologies
Microsoft Office Suite, Excel, PowerPoint, Word, SharePoint, Power Automate, PowerBI, Teams
Responsibilities
Lead day-to-day operations and ensure continuous 24x7x365 coverage; monitor service performance and resource utilization; drive process optimization and continuous improvement; lead operational readiness and incident response; manage customer relationships and serve as regional escalation point; mentor and develop high-performing teams; manage program risks, dependencies, and financials including budget tracking and subcontractor oversight
Seniority
Senior, hands-on IC with leadership mandate