ServiceNow Business Analyst (HRSD)
Core
ServiceNow Business Analyst supporting HRSD implementations for the US federal government, focusing on requirements definition, process optimization, and user adoption.
Role type
Senior IC ServiceNow Business Analyst
Builds
ServiceNow HRSD solutions for federal agencies
Domain
US Federal Government / Human Resources / ServiceNow
Required skills
ServiceNow requirements definition, process analysis, requirements gathering, user story development, process documentation, gap analysis, Agile delivery, UAT coordination, change management
Preferred skills
ITIL Foundation, ServiceNow CSA, CBAP, PMI PBA
Technologies
ServiceNow
Responsibilities
Conduct requirements gathering sessions with stakeholders, Develop user stories with acceptance criteria, Create process documentation including flows and use cases, Perform gap analysis between current and future states, Facilitate workshops with business users and technical teams, Support user acceptance testing and defect validation, Document business rules and workflow logic, Collaborate with developers to translate requirements, Participate in Agile ceremonies, Conduct solution demonstrations, Maintain requirements traceability matrices, Support change management and training material development
Seniority
Senior, hands-on IC