IT Operations Specialist (SP)
Core
Own the IT operations for a new office in São Paulo, managing user support, device fleet, and network infrastructure from scratch.
Role type
IT Operations Specialist (IC)
Builds
Office IT infrastructure and user support services for a new data operations unit
Domain
Robotics / AI / General-purpose humanoid robots
Deliverable
infrastructure
Required skills
User support (onboarding/offboarding), Apple device fleet management, Google Workspace administration, Office network management, Vendor management
Preferred skills
Setting up new offices, Scaling IT for growth, Basic scripting/automation
Technologies
macOS, Jamf, Kandji, Mosyle, Google Workspace, Wi-Fi, DHCP, VLANs
Responsibilities
Conduct user support including onboarding, offboarding, account management, and troubleshooting; Manage Apple device fleet including provisioning, MDM enrollment, updates, and asset tracking; Administer Google Workspace accounts and groups; Manage office network and connectivity (Wi-Fi, switches, ISP relations); Set up meeting rooms and shared equipment; Plan for scaling including procurement and capacity planning
Seniority
Mid-level, hands-on IC